While that may be a bit of an exaggeration, I think we all know there are things that ecommerce shops on Shopify and other platforms do that are just super annoying. We've interviewed the experts and come up with a list of 32 of the most annoying things e-commerce stores do.
If you own an ecommerce shop, make sure your store does not do these things!
- When your cart empties for some reason
- Pop Ups that show a fake discount in exchange for an email address
- Follow Up: When you have to close that pop up by clicking a button that says "I don't like to save money"
- Additional Follow Up: When you have a popup that offers a discount for an email address, and then when you enter your email address you are told that in order for you to get your discount you ALSO have to sign up to receive texts
- Not having proper filters set up so you can't quickly search products
- Along with the above, primitive search functions
- Pop Ups while shopping that say "Matt in Tampa just purchased..." and a different one shows up every few seconds
- When out-of-stock items are still listed on the website
- No delivery estimates are available at check out
- When the ecommerce site has clearly been made by a designer and developer with very little input from others. They look nice but are a nightmare to use and often don't have enough product information.
- Charging shipping for ground delivery on orders over $100
- No offer for faster shipping
- Bad customer service - if they don't respond within 1 business day
- Requiring an address or login to get a shipping estimate
- Requiring a login to purchase
- Random "fees" that are automatically tacked on
- Layout shifts from slow loading page elements like banners
- No confirmation emails or update emails after you order
- Delayed pop ups
- Really big popups
- No contact information listed, only a contact form to fill out
- No indication of where the company is located
- Lack of additional options for payment in checkout (Paypal, Apple Pay, Shop, etc)
- "Spin the Wheel" for discounts
- Complicated return processes
- Products that only have 1 or 2 photos
- Livechat pop ups on mobile
- No product reviews on products
- Bad product copy
- Difficult check out processes
- A different product listing for each different color
- Not working with an awesome company like Baotris